Refund & Return Policy for Lowkey Apparel Clothing

Effective Date: May 23, 2026

At Lowkey Apparel Clothing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

We accept returns for eligible items within 14 days of the delivery date.

To qualify for a return, items must be:

  • Unworn

  • Unwashed

  • In original condition

  • Free of stains, odors, or damage

  • Returned with original tags and packaging

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Final sale items

  • Gift cards

  • Customized or personalized products

  • Undergarments or intimate apparel (if applicable)

3. Refund Process

Once your return is received and inspected, we will notify you regarding approval or denial of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Original shipping costs are non-refundable unless the item arrived damaged or incorrect

4. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrectly shipped

To request an exchange, contact us with your order number and photos of the issue.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the item and packaging

  • Description of the issue

We will work to resolve the issue as quickly as possible.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged

  • The wrong item was sent

  • The product arrived defective

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank for processing updates

If you still have not received your refund, contact us using the information below.

8. Order Cancellations

Orders may only be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.